Introduction to Triggers

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date.

To create a new trigger, go to the triggers tab on the left and select + New Trigger:

Here, you can select triggers such as:

- Create a message keyword that launches a flow.

- Start a flow after receiving a message that doesn't match any keywords.

- Start a flow in the future or on a schedule.

- Start a flow after receiving a call.

- Start a flow when a conversation is started by a contact.

- Start a flow when Facebook refers a contact.

- Start a flow after a ticket is closed.

- Start a flow when a contact accepts an opt-in request.

- Start a flow when a contact opts out of a topic they previously opted in to.