Triggering a Flow When a Contact Initiates a Conversation

When a person starts a new conversation with your bot, you can set expectations with a get started flow to kickoff the experience.

To create your conversation trigger, simply navigate to your account's Triggers page and click New Trigger

Then, click the ‘Start a flow when a conversation is started by a contact’ trigger:

You’re ready to create your trigger: 

You can choose to include only a specific group or exclude one.

Note:

1. The channel references the page your bot is attached to, while flow represents the flow you'd like to start when a contact initiates contact with your bot.

2. You will not be able to see 'Start a flow when a conversation is started by a contact' under trigger if you do not have a Facebook or Telegram channel on your workspace.